3CX Phone System Gets Chatty With Instant Messaging Feature
Released
on: October 6, 2009, 8:55 am
Author: Marika Charalambous
Industry: Software
New version 8 completes
unified communications offering with text chat, remote phone management,
CRM integration and call center features
London, UK – 6 October 2009 –
3CX today announced a new version of its popular VoIP
PBX for Windows, 3CX Phone System v8.0. With the new instant
messaging feature, 3CX Phone System becomes a complete
VoIP Unified Communications Solution. Other new features include
improved IP phone management & provisioning, integrated soft
phone, find me follow me and support for the new low cost Cisco
SMB phones. 3CX has also expanded its PSTN connectivity options
by supporting the new low cost Berofix cards.
“3CX Phone System has gone from
strength to strength – it’s now installed in more then 10,000
companies worldwide and version 8 can scale up to 512 simultaneous
calls and 2000+ extensions on a single server. The new version
increases employee productivity and at the same time reduces TCO
because of its easy administration.” said Nick Galea, 3CX CEO
“Customers already report significant savings, and with support
for lower cost VoIP gateways
and the prices of IP phones
coming done, ROI will accelerate even further.”
Full CRM integration
Version 8 now includes full integration
with Microsoft Outlook & Salesforce.com. Users of the system
can automatically launch calls from Outlook without having to
enter the number on the phone. All calls are automatically logged
for better reporting. Inbound calls can automatically be matched
to a customer record based on caller ID.
Improved 3CX Assistant
The 3CX
Assistant, a Windows utility that allows desktop call control
and shows presence of other users, now includes the ability to
trigger recording of a phone call, as well as an integrated corporate
and personal phonebook for each launching of calls. It also features
an integrated soft phone, and can be used from remote locations.
Improved Call Center features
3CX now boasts advanced Call center
features at a fraction of the price of traditional PBX solutions.
A ‘Call Barge-in’ feature allows supervisors to literally barge
in to calls. A prioritized Hunt Queue strategy allows the order
to be determined in which calls should be distributed to agents.
With this queue strategy it is possible to do skills based routing.
A ‘ring all’ queue strategy was also added.
Mobility
Additional mobility features have
been added. Calls forwarded to a mobile can be sent to company
voice mail if not answered or refused by the callee, making the
call forwarding feature more practical. In addition the web based
MyPhone user Portal was extended to include new pages for Outbound/Inbound/Missed
calls. The MyPhone portal now also includes a new, easier to use,
Call Forwarding interface, as well as an extension monitoring
page. Presence of other users, as well as key extension settings,
can now be monitored from anywhere in the world and from any operating
system!
Other features
Ability
to black list callers
Company
and Personal phonebook for easy launching of calls
Provision
personal phonebook to selected IP phones
Improved
IP Phone management: Monitor all connected IP phones and re provision or reboot if
necessary
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